Refund and Returns Policy

Effective Date: 22-Jan-2025

At Halifax Distributors, our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.

1. Returns

• Items must be unused, in their original packaging, and in the same condition as received.
• A valid proof of purchase (receipt or order confirmation) is required for all returns.
• Certain goods are exempt from being returned, including:
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary goods.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards, downloadable software products, and select health and personal care items.
• Please do not send your purchase back to the manufacturer.

2. Partial Refunds

Partial refunds may be granted in the following cases:

• Books with obvious signs of use.
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 07 days after delivery.

3. Refunds Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to your original payment method within a certain number of days.

Late or Missing Refunds

• If you haven’t received a refund yet, please:
  1. Check your bank account again.
  2. Contact your credit card company (it may take time before your refund is posted).
  3. Contact your bank (processing time varies).
• If you still have not received your refund, contact us at sales@halifaxdistributors.com.

4. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

5. Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange for the same item, contact us at sales@halifaxdistributors.com and send your item to: 34 Penn Street Halifax, HX1 5RR, United Kingdom.

6. Gifts

• If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is received.
• If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

7. Shipping Returns

• To return your product, mail it to: 34 Penn Street Halifax, HX1 5RR, United Kingdom
• You are responsible for return shipping costs. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from it.
• Depending on your location, exchange delivery times may vary.
• For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

8. How to Initiate a Return

To initiate a return or refund, please contact our customer support team at sales@halifaxdistributors.com with your order details. Our team will guide you through the process.

9. Need help?

If you have any questions about our refund and returns policy, please reach out to us at:

Halifax Distributor Ltd
34 Penn Street Halifax, HX1 5RR, United Kingdom
sales@halifaxdistributors.com
+44 7399 437610